Wire Harness Issue
It has come to our attention that certain Daikin indoor Sky ducted units require a rework of the wire harness attached to a printed circuit board in the unit. The following systems that may be affected:
The units can continue to be used as there is no impact on the performance, functionality, longevity or safe operation of the PCB or the unit itself. There is also no fire risk associated with the continued operation of the system.
If you believe your model is affected, please contact us and select Rework as the Enquiry category and we will be in touch shortly.
Common Questions
| What is the issue? |
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| There is an inconsistency between the circuit diagram and the wiring of a harness that is attached to a Printed Circuit Board (PCB). This does not affect the safe operation of the unit. This issue can be simply fixed by changing the wire harness to a correct one. |
| How can I determine if my unit is affected? |
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This would be determined by the model of the indoor unit. To find this, check the rating plate on your outdoor unit. You will find 2 model numbers and a serial number. The first model number is the outdoor model and the second model number (underneath) beginning with an F, is the indoor model. You can compare your indoor model number to the table above to determine if you have an affected indoor unit. If you are unable to locate either of these model numbers or do not have access to the outdoor unit, please contact our Rework Technical Support Team on 0800 210 010, Mon-Fri (8:30AM – 5:00PM) and one of our technicians will assist you. |
| What should I do if my unit is an affected model? |
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| Please contact Rework Technical Support Team on 0800 210 010 Mon-Fri (8:30AM – 5:00PM) and one of our technicians will assist you. Alternatively, you can fill out the webform at https://www.daikin.co.nz/pages/contact and Daikin New Zealand will handle your enquiry. |
| Does this issue have any impact on the performance of the unit? |
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| The performance, functionality, durability and safe operation of the PCB and the unit itself is not affected. |
| Is there a fire risk if I continue to use the air conditioning system? |
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| No. There is no fire risk that arises from this issue. You can continue to use your system as normal. |
| Can I continue using my air conditioning system until it is rectified? |
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| Yes, you can continue using your system as there is no risk involved in it’s operation. |
| Do I need a replacement unit? |
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| The unit does not need to be replaced as the replacement of the wire harness will solve the issue. |
| Who will bear the cost of the rectification? |
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| Daikin New Zealand will bear the reasonable cost of the rework. |
| After the remedy do I get any warranty? |
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| If your unit is less than 5 years old, then your current warranty will still apply. The replacement part itself carries a 12-month warranty. Except where the purchaser has acquired the air conditioner for the purposes of a "business" as defined in the Consumer Guarantees Act 1993, nothing in this statement shall affect the rights of the purchaser under the Consumer Guarantees Act 1993. |
| Does the rework apply in all of New Zealand? |
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| Yes. |
| How am I compensated for the inconvenience? |
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| If your unit is one of the affected units and you decide to have the wiring harness changed, we will work with you to minimise any inconvenience. |